Computers - Making Our Lives Better - Sometimes

So I was having this weird problem with Microsoft Word.  If I had a document opened from one drive, and went to open a document from another drive, Word would crash, and have to shut down and start over.  It was not allowing me to have two thoughts from different sources at the same time, well it would, when it got over it's "spell" both documents would be open.  A couple of minutes of lost time, but then I could do what I wanted to do.  So I emailed "customer care" and asked the IT people to fix it.

I know, I know, never call in the IT guys unless it is truly broken.  To fix this they decided they needed to reload Word, it is easier to reinstall Office, then it is to just reinstall Word - oh my!  When they finished, not only did I have the same issue with Word, but Outlook wouldn't allow me to log into the server, meaning no email and no calendar.  I tried, and failed.  The network administrator tried, and tried, and tried and I went to lunch, and he tossed the machine and replaced it.  So when I came back from lunch lots of things were missing. I have spent the afternoon getting software reinstalled, email syncing to my phone and recovering my calendar.  It does appear that we fixed the issue with Word - after about four hours and simply replacing the machine.  It is s good thing I am not being compulsive about being productive today.  Sometimes I understand why the windows in the office building don't open, if they opened we would either throw windows machines out the windows, or jump.

Updated: 7/15/2015
Now I can't print.  Well I can, my print requests are going to someone's desktop printer in Chicago.  I am in DC.