Saturday, September 30, 2017
It is late, and I am a little tired, probably not the best time to blog. I am also angry at the incompetence that I keep encountering.
When Dad died I called the plan for his one tiny ($110 a month) pension to inform them of his death. It was the right thing to do. The person explained that it was too late to stop the deposit of the next month's pension payment, and that the money would be taken back out of the account. And in fact it was, deposited on the 1st of the month, and taken back out on the 21st. Then I get a letter dated three weeks after the payment was taken out of his account, a rather nasty letter, from the pension plan demanding repayment. There is no excuse for this kind of incompetence.
I continue to get marketing mail for my dead father wishing him "well in his new home" and trying to sell him phone and internet service. I sent a nice flame-mail to the cable company - I wonder if I will ever hear back from them.
His health insurance company, sent him a letter dated three weeks after he died suggesting a change in breathing medication. I sent it back to them saying I didn't think a change in medication would help, his breathing problems stopped when he stopped breathing. I sent that letter two weeks ago, still no response.
I sent a letter to the CEO of my bank on August 19th, starting off with a question of "does the bank want my business?" Apparently not, it has been over a month and I have yet to hear from them.
There must be a lot of gummy brains out there.
Does any business really care about customer service anymore?