We talk about a service economy, and there have to be some superstars of service out there. Service is more than doing your job, it is doing what is necessary to help others enjoy the experience. What is the sign about? The Bike Shop is tiny inside, impossible to stay 6 feet away from others. Honk the horn, and they will come outside, and help you.
1: What coffee shop has the best service near you?
2: Is there a restaurant that remembers you, remembers the way you like things?
3: What online retailer has the best customer service in your area?
4: When was the last time you spoke with a teller at the bank?
5: What local retailer has the best customer service?
My Answers:
1: What coffee shop has the best service near you? Gregory's coffee near my office on Connecticut Ave in DC. Much better service than your know who.
2: Is there a restaurant that remembers you, remembers the way you like things? The deli on the lower lobby of my office, they were closed for 15 months, and reopened with just two staff. Wonderfully Jose came back, he is the best.
3: What online retailer has the best customer service in your area? Not the one I use the most (Uncle Jeff's) - - - Target. The order are always prompt, accurate, the delivery information is more accurate.
4: When was the last time you spoke with a teller at the bank? At least two years ago, I moved a chunk of money into my account to buy a garage space, and didn't want to deposit a rather large check in the ATM. Then the seller decided not sell the garage space.
5: What local retailer has the best customer service? An independent card and paper goods shop Penny Post on King Street in Alexandria.
Please share your answers in the comments.
1: What coffee shop has the best service near you?
ReplyDeleteHard to say lately. We were just talking about that. With recent staff turnover at our favorite place, the service is now sad and we were even talking about where else to go for coffee.
2: Is there a restaurant that remembers you, remembers the way you like things?
We’ve got four neighborhood places where we’re known by name and our preferences are remembered.
3: What online retailer has the best customer service in your area?
Don’t shop local retailers online.
4: When was the last time you spoke with a teller at the bank?
At least a couple of years.
5: What local retailer has the best customer service?
There’s a little pet supply / gift shop. The local branch of a chain of cosmetics shops called Primor. A little market around the corner. A nearby bakery. So, come to think of it, quite a lot of local shops.
The joys of a local neighborhood, where everyone knows you name
Delete1. All are much the same. I wouldn't go back if they weren't. One that seem to run by two bearded hipsters is good in that they know exactly what coffee I drink. But some others do too.
ReplyDelete2. Yes, well a cafe near where we get our hair cut. She knows what we like to eat and knows what coffee we have.
3. It is rare that I shop online and I haven't had any problems when I have.
4. Recently but only about matters concerning me being a will executor.
5. I can't think of one.
Mitchell and I both have complicated memories of being executor/trustee
Delete1. I hate to say Starbucks, but it's Starbucks. I stop in the same one each workday (for tea). They know me, they know my name, I know most of them by name (now), we exchange pleasantries. My order is always waiting when I walk in the door.
ReplyDelete2. When I worked downtown, there was. No longer.
3. I don't know I use a local retailer on-line.
4. 2019. I had a check too large for phone deposit.
5. There are a few: a bakery, a bookstore, an asian restaurant, a grocery store. I purposefully go out of my way to patronize these establishments bc of it.
Starbucks, the staff makes so much difference
Delete1: What coffee shop has the best service near you? I don't drink coffee so I can't say.
ReplyDelete2: Is there a restaurant that remembers you, remembers the way you like things? There used to be before the pandemic.
3: What online retailer has the best customer service in your area? Nations Photo Lab does a great job.
4: When was the last time you spoke with a teller at the bank? Probably at least a year.
5: What local retailer has the best customer service? Chico's Clothing store.
I wonder if banks will ever be the same
DeleteGood customer service is an increasingly rare thing, but that just makes the occasional Excellent Customer Service really stand out in the crowd!
ReplyDeleteSure does
Delete1: What coffee shop has the best service near you? The coffee spot at Books on Broad. Good coffee, good people, good service, and loads of old books you can read while you sip.
ReplyDelete2: Is there a restaurant that remembers you, remembers the way you like things? Yes, a little place called Masa; the second time we went in, the bartender asked me if I wanted my usual, and he was right, I did, and he was right about what it was.
3: What online retailer has the best customer service in your area? I actually almost never shop online so I have no answer.
4: When was the last time you spoke with a teller at the bank? Last Friday.
5: What local retailer has the best customer service? I think all of our local spots have good service, but a few weeks back Carlos was at the service desk at Food Lion asking a question. The 17-year-old kid gave Carlos the answer, which meant Carlos navigating through a different part of the store, and the kid came from behind the desk, asked Carlos to take his arm, and walked him to where he needed to go. I hung around for several minutes to tell the manager what a great kid Devon was; a rarity these days.
I have written about accommodations in customer service, simple things like showing rather than telling makes such a difference.
Delete1: What coffee shop has the best service near you? I do not go to coffee shops.
ReplyDelete2: Is there a restaurant that remembers you, remembers the way you like things? The local Einstein Brothers knows what Someone will order as it is the same thing each time.
3: What online retailer has the best customer service in your area? Zimmermans - fantastic.
4: When was the last time you spoke with a teller at the bank? so long ago I don't remember.
5: What local retailer has the best customer service? I do not know any.
Zimmermans is in Michigan?
Delete