While I was out of the office, a minor crisis came up. When I returned to the office and looked at it, I drafted an email with what I think is a simple and elegant solution. Someone responded to the email saying he would get to this soon, I emailed asking if he was in the office could he call me. He called, I asked if my suggestion would work and he said, "oh I haven't read your email." WHY RESPOND TO AN EMAIL, YOU HAVEN'T READ?
Before I left for New Orleans I booked a round trip airport ride with Super Shuttle, the big blue van people. It is easy, my office likes it when I book and prepay online so there is a nice clear receipt. I arrived, and there is no blue van. The nice lady at the ground transportation desk called them, and there was additional confusion. About that time, a limo driver, you know the nice older man in a black suit, starched shirt and tie walks up with a sign with my name on it. He is my ride. Super Shuttle contracts with a limo company in New Orleans to provide van service. I was the only person arriving at that time, the driver with a new Lincoln Continental was at the airport and his next pick up was near the hotel I was staying at downtown, so they had him drive me into town. For the $25 shared van price, I got the $125 private luxury car ride.
When it was time for my return to the airport, not so good. I got a text message with a link to a GPS tracker for the van that was to pick me up. He was on the way to the airport. Another van from the same service came to the hotel, but I was not on the drivers list, she called and was told "his ride will be there in just a minute." 15 minutes later I called dispatch, and was told, "he is still at the airport, he will be there later." The dispatcher asked what time my flight is, and I tell her "that is immaterial, I scheduled a pick up for between 2:30 and 2:45 and you are now telling me the pick up won't be before 3:15, 45 minutes late." After a long pause, she said I guess I can refund the pre-pay and you can take a taxi. I did, the taxi driver was terrifying, he drove 80 miles per hour. The car vibrated like either a tire was getting ready to blow or a wheel was getting ready to fall off. I buckled my seatbelt.
Is it just me, or is the world a little weird right now?
nope, it's weird, and there is NO customer service any more. except where I work.
ReplyDeleteWeird. Very definitely weird.
ReplyDeleteYep weird is right
ReplyDeleteSounds like Super Shuttle is not so super.
ReplyDeleteOh, I can think of stronger words than "weird" but, being a lady *cough*, I won't write them down :)
ReplyDelete