Saturday, September 30, 2017
Brains
It is late, and I am a little tired, probably not the best time to blog. I am also angry at the incompetence that I keep encountering.
When Dad died I called the plan for his one tiny ($110 a month) pension to inform them of his death. It was the right thing to do. The person explained that it was too late to stop the deposit of the next month's pension payment, and that the money would be taken back out of the account. And in fact it was, deposited on the 1st of the month, and taken back out on the 21st. Then I get a letter dated three weeks after the payment was taken out of his account, a rather nasty letter, from the pension plan demanding repayment. There is no excuse for this kind of incompetence.
I continue to get marketing mail for my dead father wishing him "well in his new home" and trying to sell him phone and internet service. I sent a nice flame-mail to the cable company - I wonder if I will ever hear back from them.
His health insurance company, sent him a letter dated three weeks after he died suggesting a change in breathing medication. I sent it back to them saying I didn't think a change in medication would help, his breathing problems stopped when he stopped breathing. I sent that letter two weeks ago, still no response.
I sent a letter to the CEO of my bank on August 19th, starting off with a question of "does the bank want my business?" Apparently not, it has been over a month and I have yet to hear from them.
There must be a lot of gummy brains out there.
Does any business really care about customer service anymore?
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nope. except for the small business for which I work. since I work in a niche market, we MUST provide stellar customer service or we are out of business.
ReplyDeleteIt is SO frustrating (to put it mildly). We began working with a wonderful lawyer nearly a year ago to settle my brother's guardianship before we could even begin the estate process. The guardianship still hasn't been resolved. (The hearing was finally held two days ago, but no word yet!) I feel for you. Oh, and when we tried to cancel my mother's home-owners insurance, we were told that only she could cancel it. We had already told them she had died. We finally told them to go ahead and send the next bill, which would result in them cutting= her off when she didn't pay it. We then hung up. Good luck!
ReplyDeleteCustomer service????? Surly you jest. When found, it is far and few between. Not often I go to Berdorf Goodman. But when i do their service is unparalleled. Even the few times im in, the client specialist knows i dont live in nyc, and always offers to send my purhases to my apartment. You may inspire a post on this for me.
ReplyDeleteCustomer service????? Surly you jest. When found, it is far and few between. Not often I go to Berdorf Goodman. But when i do their service is unparalleled. Even the few times im in, the client specialist knows i dont live in nyc, and always offers to send my purhases to my apartment. You may inspire a post on this for me.
ReplyDeleteNo. Don’t get me started. Nothing is joined up, nothing works, and when you make a comment about it you are ignored. I agree with AM. Where I can I encourage small and private business who care about you (even if it is superficial).
ReplyDeleteWhat you are dealing with is in a different league. Take a deep breath kiddo. I feel for you.
JP
I don't think so, alas.
ReplyDelete